ANTI HARASSMENT AND BULLYING

ANTI HARASSMENT AND BULLYING

ANTI HARASSMENT AND BULLYING This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if...
CONFLICT RESOLUTION IN THE WORKPLACE

CONFLICT RESOLUTION IN THE WORKPLACE

CONFLICT RESOLUTION IN THE WORKPLACE This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing...
CUSTOMER SERVICE

CUSTOMER SERVICE

CUSTOMER SERVICE This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation. Benefits • ...
DATA PROTECTION IN THE WORKPLACE

DATA PROTECTION IN THE WORKPLACE

DATA PROTECTION IN THE WORKPLACE If you or your organisation handles personal information about individuals you have a number of legal obligations to protect that information. Training should be a vital part of any company’s data protection policy. This course...
DEVELOPING TEAMWORK

DEVELOPING TEAMWORK

DEVELOPING TEAMWORK  This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the...